Payment

We currently accept the following payment options:

  • Mastercard & Visa via the Stripe payment gateway
  • Laybuy via the Laybuy payment gateway (NZ only)
  • Afterpay via the Afterpay payment gateway (NZ only)
  • Online Banking Transfer

We are sorry, we are unable to accept manual cheque payments.

Delivery

New Zealand Delivery

We use NZ Post as our preferred courier. Because of this, we can deliver to a PO Box if required.

We offer flat rate delivery charges as below :

  • North Island deliveries – $8.00
  • South Island deliveries – $9.00

There is an extra $5.00 surcharge if your address is a rural delivery.

Orders over $99 will be delivered free of charge anywhere within New Zealand.

NOTE: Some items do carry an additional ‘bulky freight’ surcharge.  This is clearly stated on each item affected.

Standard Delivery Service – Non-Signature required

We use a non-signature required, tracked service as standard. This means that the courier will leave your package in a safe place and you do not have to be home to receive the package.

If you require your package to be sent Signature Required, please note SIGNATURE REQUIRED in your delivery instructions in capital letters. Signature Required service will mean you need to be home to receive your package (due to covid restrictions, you may not need to physically ‘sign’ for the item).

If you are not home, a card-to-call will be left and you will need to rearrange delivery with the relevant courier company.  We DO NOT charge extra for a Signature Required service.

If you provide us with a work/business delivery address, we will always send this ‘Signature Required’.  As some companies are quite large, we do this to ensure that if you are unable to sign for your order yourself, we are able to track who did sign, and where your parcel is.

(Note : We are unable to offer a Signature Required service if you use a PO Box number as a delivery address).

Delivery Times

Our courier collects at approx 11:00am weekdays.

We will do our best to get your order to you within 1-3 working days, however delivery to some remote or rural areas may take a little longer to arrive.

Tracking

You can track your orders online by entering your unique tracking number at https://www.nzpost.co.nz/tools/tracking

International Delivery

We are more than happy to ship orders overseas and do so via Tracked International Economy Courier.  This service has an approx delivery of 3-7 working days.

Australia:

We offer a flat rate shipping of NZ$40.00 to anywhere in Australia.

Most other countries:

We offer a flat rate shipping of NZ$50.00 to the majority of all other overseas countries for most orders.

Some countries we are unable to send to.  Please ">email us for further information.

NOTE: If the international shipping total comes significantly above this flat rate amount, we will contact you to advise the difference to pay.

The customer may then choose to pay the additional cost, or we are more than happy to refund the order.

Note: The customer is responsible for paying any VAT, taxes or duties relevant to your country of residence.